Privacy Policy

1. Introduction

At sidacoop.com (“we,” “us,” “our”), we are firmly committed to safeguarding the personal information and privacy of our users (“you,” “your”). We understand the importance of data protection and your rights concerning your personal information. Our Privacy Policy outlines the principles and practices we follow to ensure responsible data processing, secure handling, and regulatory compliance, including adherence to the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Scope of This Policy and Data Controller Role

This Privacy Policy applies to all users accessing or interacting with our website, sidacoop.com, and any services, content, or communications we offer through the site. For purposes of data protection laws, we act as the data controller regarding the personal information we collect and process.

3. Categories of Personal Data We Process

We may collect, use, store, and transfer the following categories of personal data:

a. Usage Data: Information about how you use our website, such as IP address, browser type, operating system, referring URLs, pages visited, and time spent on our site.

b. Account Data: Personal details provided when creating an account or interacting with our services, including your name, postal address, email address, and telephone number.

c. Profile Data: Information about your preferences, service usage patterns, purchase history, and behavioral trends while using sidacoop.com.

d. Communication Data: Records of communications with us including support requests, contact forms, email correspondence, chat history, and service feedback.

e. Technical Data: Device identifiers, configuration settings, software versions, network information, and error logs.

f. Transaction Data: Payment methods, billing information, invoicing details, order history, shipping details, and financial transaction data as necessary for purchases.

g. Preference Data: Selections related to communications, product interest, and marketing opt-in or opt-out preferences.

4. Legal Bases for Processing

We process your personal data under the following lawful bases, depending on the nature of the data and your interactions with sidacoop.com:

– Consent: When you have given clear consent for us to process personal data for a specific purpose.
– Contractual Necessity: When processing is necessary for the performance of a contract with you or to take steps at your request prior to entering a contract.
– Legal Obligation: When processing is necessary to comply with a legal requirement.
– Legitimate Interests: When processing is necessary for our legitimate business interests and they are not overridden by your privacy rights, such as website functionality, service improvement, fraud prevention, and security.

5. Your Data Protection Rights

In compliance with GDPR and CCPA, you are entitled to exercise the following rights concerning your personal data:

– Right of Access: You may request access to the personal data we hold about you.
– Right to Rectification: You may request correction of inaccurate or incomplete personal data.
– Right to Erasure (“Right to be Forgotten”): You may request deletion of your data when there is no compelling reason for continued processing.
– Right to Restrict Processing: You may request limited processing of your personal data under certain circumstances.
– Right to Data Portability: You may request transfer of your data in a structured, machine-readable format to another service provider.
– Right to Object: You may object to certain types of processing, including direct marketing.
– Right to Non-Discrimination (under CCPA): You have the right not to be discriminated against for exercising your privacy rights.

To exercise any of these rights, please contact us using the information provided in Section 13.

6. Security Measures

We implement appropriate technical and organizational security measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. Measures include:

– End-to-end encryption in transit and at rest.
– Role-based access controls and user authentication protocols.
– Regular backups and disaster recovery procedures.
– Ongoing employee training in data protection best practices.

7. International Transfers

If your personal data is transferred outside your country of residence, including to countries outside the European Economic Area (EEA), such transfers will be conducted in accordance with applicable data protection laws. We utilize Standard Contractual Clauses approved by the European Commission or rely on adequacy decisions where applicable. Additional safeguards may be used to ensure data integrity and protection.

8. Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected or as required under applicable laws. Retention varies depending on data type:

– Account and Profile Data: Retained for the duration of your active account and up to five (5) years following account termination, unless longer retention is legally required.
– Transaction Data: Retained for up to seven (7) years for accounting and audit purposes.
– Communication Data: Retained for up to three (3) years for quality assurance and dispute resolution.
– Technical and Usage Data: Retained for a maximum of two (2) years for analytic and operational purposes.
– Preference Data: Retained until consent is withdrawn or up to two (2) years of inactivity.

9. Cookie Policy

Cookies and similar technologies are used on sidacoop.com to enhance user experience and analyze platform performance. Cookies collected fall under the following categories:

– Essential Cookies: Necessary for functionality (e.g., login, navigation).
– Functional Cookies: Enable enhanced features such as remembering preferences or language settings.
– Analytics Cookies: Help us understand user interactions, page views, and device activity.
– Performance Cookies: Measure system performance, load times, and usability trends.

10. Cookie Management and User Consent

When you visit sidacoop.com, you will be presented with a cookie consent banner in compliance with GDPR and CCPA requirements. You may manage your cookie preferences through the cookie settings panel or configure your browser to refuse all or some cookies. Note that blocking certain types of cookies may impair your experience on our site.

For California residents, we honor “Do Not Sell My Personal Information” requests and provide mechanisms to limit the use of personal information for advertising purposes.

11. Special Protections for Children

sidacoop.com is not intended for children under the age of 13, and we do not knowingly collect personal information from individuals in this age group. If a parent or guardian becomes aware that a child has provided us with personal data, please contact us immediately at [email protected] so we can take appropriate action.

12. Policy Updates

We may revise and update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. Any material updates will be communicated through notices on our website. We encourage users to review this Policy periodically.

13. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy, our use of your personal data, or how to exercise your rights, please contact us at:

Email: [email protected]

We are committed to maintaining compliance with GDPR, CCPA, and all other applicable privacy regulations. You are welcome to reach out at any time regarding data concerns or requests related to sidacoop.com.